Rose Home Health Consulting LLC

Last Updated: January 2025

 

Rose Home Health Consulting LLC (“we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of all personal and sensitive information shared with us. This Privacy Policy explains how we collect, use, protect, and share information when providing peer support services, community health worker assistance, benefits application guidance, therapy referrals, and consulting services.

 

1. Information We Collect

   • We may collect the following types of information:

     • Personal Information

       • Full name

       • Date of birth

       • Address, phone number, email

       • Emergency contact information​

     • Health & Support Information

       • Information voluntarily shared about medical, mental health, or recovery needs

       • Medication support details (such as reminders or refill coordination)

       • Appointment scheduling information

       • Housing status or needs

       • Benefits information (SSI/SSDI, Medicaid, SNAP, etc.)

       • Support goals and service plans

     • Program & Service Information

       • Documentation needed for applications

       • Agency forms, releases, and referrals

       • Eligibility information for community resources

     • Website & Technical Information

       • Non-identifiable analytics (page visits, device type, etc.)

       • (No personal identity information is tracked.)

2. How We Use Your Information

   • We use information only to provide the services you request, including:

     • Coordinating peer support and CHW services

     • Assisting with SSI/SSDI, Medicaid, SNAP, and housing applications

     • Helping schedule and manage appointments

     • Connecting you with therapists, doctors, and treatment programs

     • Communicating with agencies with your permission

     • Monitoring progress and supporting your goals

     • Improving our services and program quality

   • We do not sell or share your information with advertisers or outside marketers.

3. Confidentiality & HIPAA Practices

   • While Rose Home Health Consulting LLC is not a medical provider, we follow confidentiality standards consistent with HIPAA principles:

     • Your information is kept private

     • Records are secured and access is limited

     • Information is only shared with other providers or agencies if you sign a Release of Information (ROI)

     • Staff members are trained in confidentiality and ethical standards

4. How We Protect Your Information

   • We use multiple safeguards to protect your information:

     • Secure digital storage and password-protected systems

     • Limited access by authorized personnel only

     • Encrypted communication when possible

     • Confidential handling of written forms and records

5. Your Rights

   • You have the right to:

     • Request a copy of your information

     • Ask that we correct inaccurate information

     • Withdraw consent for sharing information

     • Limit what information is shared

     • Ask questions about how your information is used

   • We will honor all reasonable requests.

6. Situations Where We May Share Information Without Consent

   • We only release information without your permission when legally required, such as:

     • If you are at imminent risk of harming yourself or others

     • Suspected abuse or neglect

     • Court orders or legal obligations

     • Public safety emergencies

   • We will always share the minimum amount required.

7. Third-Party Links

   • Our website may include links to other organizations or programs. We are not responsible for their privacy policies or practices.

8. Contact Information

   • If you have questions about this Privacy Policy or your information, contact us:

     • Rose Home Health Consulting LLC

     • P.O. Box 105 Wilmington, NC 28402

     • 📧 (info@rosehomehc.com)